If you receive an error message stating that the “alignment failed” or that the ”alignment could not be completed”, this may indicate that the printer is not properly recognizing the cartridge.

Remove the cartridge from your printer and locate the chip. Ensure that the chip is in place; and if so, you will want to clean it from any obstruction or debris as this may be preventing the alignment from completing.

Using a lint free cloth (such as a coffee filter), gently wipe the chip to remove any obstruction or debris.

Reinstall your cartridge into the printer (making sure it clicks into place), and attempt the alignment process again.

If the error continues, it may be necessary to perform a cleaning cycle to improve the quality of the print and allow the alignment process to be completed. You may select the troubleshooting for "Unsatisfactory print or missing colors" or you may consult your printer’s user manual for instructions on performing a cleaning cycle on your printer. 

If you are not able to perform a cleaning cycle or if the alignment fails even after performing a cleaning cycle, please ensure that the scanner glass is clean and free from fingerprints or debris (this applies to certain models only).

If these steps do not allow the printer to align the cartridge(s), you will need to return the cartridge(s) to the place of purchase.

If you encounter an error stating that a cartridge is missing or damaged, please attempt the following procedures as possible solutions.

Remove the cartridge this is causing the error from its cradle.

Confirm that there is an intact chip.

If the chip is missing, return the cartridge to its place of purchase.

If the chip is in place, you may need to clean it from any type of obstruction or debris.

• You may use a pencil eraser to clean the chip. 
• Gently brush the chip with the pencil eraser to remove any potential obstruction or debris. 
• You may also use any type of lint free cloth or a coffee filter. 
• Again, gently wipe the chip with the lint free cloth removing any type of obstruction or debris. 

Replace the cartridge in the cradle, making sure that the cartridges are all aligned with each other.

If the cartridge does not line up with the others, remove and reinstall until all cartridges are aligned.

Close the lid and follow any on screen prompts that may appear.

If the problem persists after returning the cartridge to its cradle, you will want to reset your computer and printer.

• This can be done by turning off your computer and your printer with the cartridges installed. 
• Unplug your printer and leave your machines off for 2 minutes. 
• Restart the printer and your computer, and attempt your print again. 

If you have attempted both of these procedures and you encounter the same error, there is most likely an electrical problem with the cartridge, and you should return the cartridge to the place of purchase.

If this error should reoccur, simply open and close the cartridge access door to eliminate the error.

If you encounter a pop-up screen containing information about HP's Cartridge Protection Feature asking you if you would like to discourage theft and counterfeiting by protecting your HP cartridge, select "No".



If you selected “Yes” in error, you may see a second screen asking you to enable or disable HP Cartridge Protection.

Select “Disable HP Cartridge Protection” then “Save Setting” and close.

You may encounter an error stating that "HP's ink cartridge and printer warranties do not cover repairs or service due to the use of non-HP cartridges or non-HP ink" or an error stating "Counterfeit Cartridge Advisory".

It is important to note that most remanufactured inkjet cartridges are 100% guaranteed. Most manufacturers warrant against any damage to your printer.

In order to continue or begin using your printer, click OK or Continue to dismiss the printer prompts that appear on your screen after installing the remanufactured cartridges. Do not click "Cancel".

This message may reappear prior to the depletion of your cartridge. Please follow the same procedure to dismiss the message if this does occur.

If you did click "Cancel", click here for more information.

Your rights as a consumer are protected under the Magnuson-Moss Warranty Federal Trade Commission Improvement Act, Subparagraph C, Section 101.

"The use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer."

Please click here for more information 

You may encounter an error stating "Previously Used Genuine HP Cartridges Installed".

In order to continue or begin using your printer, click OK to dismiss the printer prompts that appear on your screen after installing the remanufactured cartridges.

This message may reappear prior to the depletion of your cartridge. Please follow the same procedure to dismiss the message if this does occur.

You may encounter an error stating that "HP's ink cartridge and printer warranties do not cover repairs or service due to the use of non-HP cartridges or non-HP ink" or an error stating "Counterfeit Cartridge Advisory".

It is important to note that most remanufactured inkjet cartridges are 100% guaranteed. Most manufacturers warrant against any damage to your printer.

In order to continue or begin using your printer, click OK or Continue to dismiss the printer prompts that appear on your screen after installing the remanufactured cartridges. Do not click "Cancel".

This message may reappear prior to the depletion of your cartridge. Please follow the same procedure to dismiss the message if this does occur.

If you did click "Cancel", click here for more information.

Your rights as a consumer are protected under the Magnuson-Moss Warranty Federal Trade Commission Improvement Act, Subparagraph C, Section 101.

"The use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer."

Please click here for more information How to respond to Warranty messages 

If you encounter an error stating that a cartridge is missing or damaged, please attempt the following procedures as possible solutions.

Remove the cartridge this is causing the error from its cradle.

Confirm that there is an intact chip.

If the chip is missing, return the cartridge to its place of purchase.

If the chip is in place, you may need to clean it from any type of obstruction or debris.

• You may use a pencil eraser to clean the chip. 
• Gently brush the chip with the pencil eraser to remove any potential obstruction or debris. 
• You may also use any type of lint free cloth or a coffee filter. 
• Again, gently wipe the chip with the lint free cloth removing any type of obstruction or debris. 

Replace the cartridge in the cradle, making sure that the cartridges are all aligned with each other.

If the cartridge does not line up with the others, remove and reinstall until all cartridges are aligned.

Close the lid and follow any on screen prompts that may appear.

If the problem persists after returning the cartridge to its cradle, you will want to reset your computer and printer.

• This can be done by turning off your computer and your printer with the cartridges installed. 
• Unplug your printer and leave your machines off for 2 minutes. 
• Restart the printer and your computer, and attempt your print again. 

If you have attempted both of these procedures and you encounter the same error, there is most likely an electrical problem with the cartridge, and you should return the cartridge to the place of purchase.

If this error should reoccur, simply open and close the cartridge access door to eliminate the error.

If you have printed a document and are unsatisfied with the print quality, you may need to perform a cleaning cycle in order to improve the quality of your print.

Please attempt the following procedures in order to do so. Please keep in mind that this process may vary by printer and that you may also consult your printer’s user manual for instructions on performing a cleaning cycle.

• On your Printer's LCD screen, select Setup 
• Next select Tools 
• Choose Clean Printhead 
• Select OK to begin the cleaning cycle 

Your printer will print a test page. 

Once the test page has been printed, follow the directions on your screen. You may perform another cleaning cycle if you are not satisfied with your test page.

Please be aware that cleaning your printhead does consume ink; and therefore, should only be completed when necessary.

If the print on your test page is satisfactory, you may return to the document you wish to print and resume printing.

If your test page is unsatisfactory after performing the cleaning cycles, you may need to replace your inkjet cartridge.

If you have printed a document and are unsatisfied with the print quality, you may need to perform a cleaning cycle in order to improve the quality of your print.

Please attempt the following procedures in order to do so. Please keep in mind that this process may vary by printer and that you may also consult your printer’s user manual for instructions on performing a cleaning cycle.

• On your Printer's LCD screen, select Setup 
• Next select Tools 
• Choose Clean Printhead 
• Select OK to begin the cleaning cycle 

Your printer will print a test page. 

Once the test page has been printed, follow the directions on your screen. You may perform another cleaning cycle if you are not satisfied with your test page.

Please be aware that cleaning your printhead does consume ink; and therefore, should only be completed when necessary.

If the print on your test page is satisfactory, you may return to the document you wish to print and resume printing.

If your test page is unsatisfactory after performing the cleaning cycles, you may need to replace your inkjet cartridge.