Clover Imaging Group Blog

Author: Chris Sinibaldi - SVP TechLink Services

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How Does TechLink Custom Help Desk Become a Member of Your Team?

Created: January 29th 2019 By: Chris Sinibaldi - SVP TechLink Services

The help desk is the first line of support for any business. For those businesses that sell technology products, the help desk may be one of the most essential ways to ensure a positive client experience with each phone call and connection.

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Outsource vs. Insource – Which Makes the Most Sense for Technical Support?

Created: January 17th 2019 By: Chris Sinibaldi - SVP TechLink Services

Businesses that sell and install technology products are bound to be the first point of contact for customers when questions or challenges arise. On one hand, this is a good problem to have because it means that the business has earned the trust and respect of customers in order to be a first point of contact.

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7 Customer Service Skills That Every Employee Needs

Created: March 21st 2018 By: Chris Sinibaldi - SVP TechLink Services

We all know that it’s important to treat customers well.

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