Our Support Technicians Become Part of Your Team
One challenge many businesses face is creating a staff of skilled and well-trained technicians who can provide support for their customers. Not only can training be time-consuming, but high turnover can cause it to become costly as well. To help our dealers provide the best in tech support for their customers, we have created TechLink Custom Help Desk solutions to provide the support your customers need without the time and expense of employing your own support team.
What is unique about our Custom Help Desk is your customers will not be handled as if they were contacting a third-party support line but will instead be treated as if they were contacting your company directly. Each of our skilled and knowledgeable support technicians will act as part of your organization and service your customers’ needs from call to completion. Whether your customers need support during regular business hours or require 24-hour support we have a program to meet your needs.
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How it works?
Click the green button "Create New User"
Fill out the form fields for your new user. Select which permissions your new user should have and assign a username and password. Click Save. You will receive an e-mail confirming the new user has been set up successfully. Follow this procedure to set up each new user.
After you have created a new user, the new user will receive an automated email with their new user name and password. They will be given instructions on how to change their password if they would like to choose their own. However, as an administrator, you will always have access to delete/edit users, view their profile information (including their password) and change their permissions.
If you need to edit a user, there are links beside each user to edit or delete the user’s profile.
If you delete a user, the user will now appear on the Deleted Users Page and you can Re-Activate at any time if you need to do so.
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