Our Support Technicians Become Part of Your Team

One challenge many businesses face is creating a staff of skilled and well-trained technicians who can provide support for their customers. Not only can training be time-consuming, but high turnover can cause it to become costly as well. To help our dealers provide the best in tech support for their customers, we have created TechLink Custom Help Desk solutions to provide the support your customers need without the time and expense of employing your own support team.

What is unique about our Custom Help Desk is your customers will not be handled as if they were contacting a third-party support line but will instead be treated as if they were contacting your company directly. Each of our skilled and knowledgeable support technicians will act as part of your organization and service your customers’ needs from call to completion. Whether your customers need support during regular business hours or require 24-hour support we have a program to meet your needs.

Why Choose TechLink Custom Branded Help Desk?

  • Save the time and money it takes to put together a strong support team
  • Custom-tailored support desk that blends with your organization and functions as part of your team
  • Highly trained, skilled, and knowledgeable staff who have experience in both customer service and technical support
  • Allows your customers to feel as though they are interacting directly with your company
  • Provides you with a web portal for both your customers and staff
  • Support 12 hours-a-day, five-days-a-week with optional services up to 24 hours a day, seven-days-a-week
  • The benefit of US-based support personnel whose full-time job is technical support
  • Capabilities for live chat support
  • Ability to track tickets and access reports through web-based solutions
  • Provides you with a team-based approach to allow your company as much control as it needs
  • Tracking for customer satisfaction via surveys when tickets are closed

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Want to increase customer satisfaction with skilled, reliable technical support? Let us help you get a plan in place. Fill out the form below or contact your Clover account manager to get started.

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