Subscribe to CIG Blog

5 Smart Tips for Training Your Field Technicians

CIG-March 7-Blog

 

Training your field technicians may seem easy enough, but it’s important to remember how much you have riding on its successful completion.

If you want the process to go smoothly and have its intended result, think about how you can improve your current approach.

5 Tips That Will Make Training Your Field Technicians Easier and
More Effective

Before you begin training your field technicians about improved practices for printer repair or in how to provide new services, take a moment to review the five tips we’ve provided below. Training your field technicians is too important for unnecessary errors.

 

1. Begin with Your Top People

The biggest mistake you could make with training your field technicians would be trying to train all of them at the same time or using some arbitrary selection process (e.g.,based on their schedules).

This is never a good idea, but it’s an especially bad approach for larger companies that may have hundreds or even thousands of printer repair technicians. Aside from the logistics involved with that kind of tech training, it could represent a huge waste of money.

Instead, begin training with your top printer repair technicians.

For one thing, these staff members are already proficient so you can begin adding new skills immediately without having to go back and cover old ground.

They’ll most likely also be able to point out ways you could improve your training. Better to receive that feedback now than later on when you’ve already trained a large number of your workforce.

Once you have them trained in, they’ll also be ideal candidates to carry out printer training for the rest of your staff, as well.

 

2. Put Your Tech Training Online

Once you’ve met with your top people and conducted the initial run of your tech training, make changes as necessary. Then, take a look at how much of it can be put online for staff to learn that way.

Some forms of printer training will still have to be done in-person, of course. Any tactile procedure is probably best done where you can see that the student is carrying it out properly.

However, that will still most likely involve plenty of knowledge-based lessons that you could turn into videos. Make them available online (you can password protect them or keep them on a learning management system) and you’ll be able to train your technicians around the clock without the overhead that comes with constant site visits.

 

3. Utilize Social Networking

Communication programs designed for internal business purposes can also help with your tech training needs. Some examples include:

This is an excellent complement to putting your training online. If one of your field technicians has a question, they can simply use one of these platforms to ask it via their tablet or smartphone and receive an immediate reply.

They can even go through the archives first to see if someone already asked the question before or if it was otherwise covered elsewhere.

 

4. Design Your Offerings with Your Technicians in Mind

It’s essential that you proactively keep your service technicians up to speed on your company’s new offerings.

One easy way to do this is by simply designing products with them in mind to begin with.

Before you come up with another new service, speak with your employees. They’ll probably have a number of ideas about how you could improve your initial approach based on their in-field experiences.

This can also simplify the training process because the services you offer will be in-line with what your staff already knows.

 

5. Get the Timing Right

Chances are that your printer repair technicians already have a lot on their plate. Just because you make training mandatory doesn’t necessarily make it any more realistic for their already-busy schedules, even if a significant amount of it is offered online.

Depending on the industry you serve, there should be a time of year where things slow down a bit. That’s probably when it’s going to be best to conduct your training.

Of course, the more you can put your training online, the more you can avoid formal sessions. Training can be scheduled for slower days of the week, which will make it far less disruptive for your field technicians.

 

How to Complete Training

Finally, at the end of training, test each field technician to confirm they’ve developed the new skills you require of them. This is especially important if you plan on offering any of your tech training online. You need to make sure people were paying attention.

You can also reward those who successfully made it to the end of your tech training and passed your test by presenting them with a printer repair certification. This is something that can go on their resume and something your management team can consider when looking to promote.

Follow the rest of the tech training advice offered above, and you should have no shortage of those certifications to hand out. More importantly, you should also find that your customers are happy with the printer repair services they receive.

Author: Chris Sinibaldi - SVP TechLink Services

Senior Vice President and General Manager of Parts for Depot International, Chris Sinibaldi is a recognized industry expert in the distribution and remanufacturing of laser printer parts and certified pre-owned printers. Sinibaldi has been in the industry for nearly 20 years and is known for helping service organizations, copier resellers and dealers significantly grow their businesses.

Subscribe to CIG Blog

Information
Close
Information
Close
Information
Close
 
Close

 
Close

INFORMATION
Close

Are you sure you want to logout?

INFORMATION
Close

Press OK to switch region to Clover Imaging Group

Multiple choices
Close

This item is available for outright sale or exchange purchase.
Please choose below.

Retrieve account data
Close
To retrieve your login data, enter your email:
 
Please wait...
Loader
Information

Thank you for your interest in CIG! Due to the robust functionality on our website, we can only support the most current web browsers. We recommend upgrading your browser to the latest version of Internet Explorer, Google Chrome or Mozilla Firefox.

Information

Your session will expire in 5 minute(s).


Information

Your session has expired. You will now be redirected back to the home page.


Error retrieving data
Close
Thank you
Close
Video
Close
Video
Close
Video
Close
Video
Close
Upload logo
Close

Allowed format: .jpg, .png, .bmp; Max:1024x768px; Min:590x307px.

Shipping Information ()

Close
INFORMATION
Close

Your document is being created. Please wait until the download initiates.


Terms and Conditions
Close
Shipping Address List View all addresses
Close
Click on the address to select it
Add new Ship-To address
Close
* Required Field
How it works?
Close

Click the green button "Create New User"

Fill out the form fields for your new user. Select which permissions your new user should have and assign a username and password. Click Save. You will receive an e-mail confirming the new user has been set up successfully. Follow this procedure to set up each new user.

After you have created a new user, the new user will receive an automated email with their new user name and password. They will be given instructions on how to change their password if they would like to choose their own. However, as an administrator, you will always have access to delete/edit users, view their profile information (including their password) and change their permissions.

If you need to edit a user, there are links beside each user to edit or delete the user’s profile.

If you delete a user, the user will now appear on the Deleted Users Page and you can Re-Activate at any time if you need to do so.

CIG Video
Close
Information
Close

Upload Terms and Conditions
Close

Allowed format: .pdf; Max file size: 5MB.

Upload Customer Logo
Close

Allowed format: .jpg, .jpeg, .png, .bmp; Max file size: 5MB.

Resubmit Historical Usage File
Close

Allowed Formats: .xls, .xlsx; Max file size: 5MB.