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How Does TechLink Custom Help Desk Become a Member of Your Team?

Created: January 29th 2019 By: Chris Sinibaldi - SVP TechLink Services

The help desk is the first line of support for any business. For those businesses that sell technology products, the help desk may be one of the most essential ways to ensure a positive client experience with each phone call and connection.

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Clover Authorized Federal Dealer Program

Created: January 24th 2019 By: Steve Noyes

Clover is working in harmony with GSA to support their programs. We applaud the GSA Executive Team for their vision, and their aspiration to create a “trusted marketplace” for Legacy 75 and Enhanced 75/OS4. Our program has evolved from a successful 2018 pilot model. We have streamlined our policies, and enhanced our support resources.

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Outsource vs. Insource – Which Makes the Most Sense for Technical Support?

Created: January 17th 2019 By: Chris Sinibaldi - SVP TechLink Services

Businesses that sell and install technology products are bound to be the first point of contact for customers when questions or challenges arise. On one hand, this is a good problem to have because it means that the business has earned the trust and respect of customers in order to be a first point of contact.

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Should I Use a Chatbot to Generate Leads for My B2B Site?

Created: January 15th 2019 By: Aaron Dyck - SVP Clover Services Group

The word “bot” has a negative effect on modern American culture. From annoying telephone bots that call in the middle of the night to fraudulently demand money from supposed government agencies to Hollywood films that feature killer robots with lasers, the term bot seems to have nothing good associated with it.

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How Can Case Studies Help Copier Dealers Generate Leads?

Created: January 8th 2019 By: Matthew Dewoskin - Digital Marketing Specailist

While there are many lead generation strategies open to a developing company, none may be as successful as the case study. A case study examines the success of a particular strategy undertaken by a company which may be in the same field or situation as the marketer's client. The strategy is professionally evaluated by the marketing company and a determination is made as to whether or not this strategy would be successful for the developing company commissioning the case study.

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Managed Print Services Benefits

Created: November 7th 2018 By: Aldo Spensieri - SVP Axess Professional Services

Whether you are looking to begin providing managed print services to your customers because of a need to stay ahead of the competition or a way to provide value-added services to your current client roster, to ensure retention it is important to know the benefits of managed print services and how they can help with your client's needs. When you manage print services for your customers you can provide them with the benefits below while making it easier to retain them as customers. 

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Managed Print Services Pros and Cons

Created: October 31st 2018 By: Aldo Spensieri - SVP Axess Professional Services

Printing costs are an often underestimated expense in modern businesses. The reality is, though, that printing costs in businesses of all sizes can quickly become excessive. Thankfully, there's a solution called managed print services (MPS) that enables you to drastically cut printing costs for your customers while enjoying several other significant benefits as well. Below, we'll take a look at some of the top pros and cons of MPS to help you decide if managed print services is an ideal solution for your customers.

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How Much Does Managed Print Service Cost?

Created: October 24th 2018 By: Sarah Henderson - Director, MPS Solutions

How often are your sales professionals asked the dreaded question “How much does Managed Print Services Cost?” at the beginning of a client engagement? Or even worse, prospective clients have a generic cost in mind of what they believe they should be paying on a cost per page and start by asking “Can you do this for a penny a page?” The answer is not to rush to the numbers and instead lead with proper assessment in order to capture the client’s current operating costs.

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What Does Managed Print Service Mean?

Created: October 17th 2018 By: Charles Jessup - Director MPS Solutions

Managed print services are services that an outside provider will offer to their customers to help them identify and actively manage and optimize their company's print fleet and document input and output. By providing these services to your customers, you can help them save money on their printing, understand their total cost of printing, reduce their environmental impact, and provide them with the security and tools they need to control their print environment. These services can benefit you by allowing you to provide your customers with additional services they need and ensure they are utilizing your products and services to maintain their print environment.

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Who Needs Managed Print Services?

Created: October 10th 2018 By: Sarah Henderson - Director, MPS Solutions

In today’s information-rich world, the need for document output have not decreased as some predicted. Nearly every competitive organization needs an external provider to manage this output. Managed Print Services, (MPS), includes print output assessment, hardware replacement if necessary and the parts, supplies and services required to operate that hardware. This includes the need to track the ways devices are being used, the assessment of problems, and monitoring client satisfaction. Often times, IT professionals cannot or will not attend to these needs. By filling this need, the Clover Imaging Group has become a leader in MPS on a global scale.

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